Your privacy is of the utmost importance to us. We are committed to our customer's privacy and have made this a high priority. Because of this, we've taken every precaution to eliminate the loss and dissemination of any and all sensitive and personal information we ensure that customers' transactions and data stay with us.
It is your right to know the terms and conditions surrounding the use of your personal information on our website.
We use encryption software for all data entered by our customers on our site. When placing an order with us, your personal and financial information is encrypted on our website using the best encryption software SSL (secure socket layer) and you are on a secure site. While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user information offline.
If you have any questions about the security at our Web site, you can send an email to CustomerService@AdultEmporiumOnLine.com.
When you order, we need to know your name, e-mail address, mailing address, credit card number, expiration date, and billing address. (We cannot process a transaction that does match the credit card holder's billing address.) This allows us to process and fulfill your order and to notify you of your order status.
An order confirmation will be automatically emailed to you once the order is complete. We do not email any other materials not regarding your order.
If you do not see the order confirmation email, please check your bulk/spam bin as sometimes the email may be filtered by email providers.
We never phone you, we will return your call only if you call us and leave a message specifically requesting us to call you back. If we need to contact you, we will contact you via email.
Your personal information is never sold, rented or released to any other organization (no matter how worthy) that is not involved in the transaction and delivery process. We do NOT send flyers, promotional offers or newsletters to your mailing address or to your e-mail address. Your credit card is billed by “S&S Shops Inc. 318-561-0306” for your privacy.
We do not keep ANY customer information on public accessible networks or the Internet.
Credit Card Information
Your credit card is processed immediately; we do not store credit card numbers. You will know immediately if your transaction was declined or approved. After processing, you will be shown a transaction receipt, please print or save the receipt for your records. We shred all documents containing orders, addresses, or credit card information before disposal. Your credit card statement will be billed by: “S&S Shops Inc. 318-561-0306”.
Contact Us
Please use the email link located on the ’contact us’ page to contact us directly with any questions or comments you may have or use CustomerService@AdultEmporiumOnLine.com. We read every message sent in. We directly respond to messages related to customer orders. For all messages that do not relate to customer orders, we may use your comments to improve the site and program, or review and discard the information. Your personal information is only shared with third parties with your explicit permission.
Adult Emporium will make every effort to respond to your customer questions, feedback and order information as quickly as possible. However, due to fluctuating order volume, there may be delays in our response time to your request. Please submit any requests by using the email link located on the ‘contact us’ page or use CustomerService@AdultEmporiumOnLine.com. If you prefer, you can also fax us at (318) 561-0311 or send us mail at: Adult Emporium, 3117 Masonic Drive, Alexandria, Louisiana 71303.
Security
This website takes every precaution to protect our users' information. When users submit sensitive information through the website, their information is protected both online and offline. Our staff will not disclose any customer information, names or purchasing information to anyone outside of Adult Emporium, unless required to do so by law. When our registration/order form asks users to enter sensitive information (such as a credit card number), that information is encrypted and is protected with the best encryption software in the industry -- SSL. While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user information offline. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Furthermore, all of our employees are kept up-to-date on our security and privacy practices. Our employees are trained on the importance we place on privacy, and what they can do to ensure that our customers' information is protected. Finally, the servers on which we store personally identifiable information are kept in a secure place. If you have any questions about the security at our website, you can send an email to CustomerService@AdultEmporiumOnLine.com.
Legal Disclaimer
We may disclose personal information when required by law or in the good-faith belief that such action is necessary in order to conform to the edicts of the law or comply with a legal process served on our website.
In the event of fraud or harassment, the privacy policy becomes null and void.
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